Privacy Policy for rilonovira

rilonovira is committed to protecting your privacy and personal information. This policy explains how we collect, use, store, and protect your data when you use our website and services. We adhere to all applicable Canadian privacy legislation.

Information We Collect

We collect various types of information to provide and improve our services:

• Personal identification information you provide directly, including name, email address, phone number, and mailing address when you contact us or request consultation services.
• Financial information you choose to share during consultations, which may include details about your circumstances, objectives, and concerns relevant to planning discussions.
• Technical information automatically collected when you visit our website, including IP address, browser type, device information, pages visited, and time spent on our site.
• Communication records of our interactions with you, including email correspondence, phone conversations, and notes from consultation sessions to maintain service continuity.

How We Use Information

We use collected information for the following purposes:

• To provide consultation services you request, including conducting analytical reviews, preparing guidance materials, and maintaining ongoing communication about your planning considerations.
• To improve our services and website functionality based on usage patterns, feedback, and identified needs, ensuring we continue meeting client expectations effectively.
• To communicate with you about appointments, send relevant updates about our services, and respond to inquiries or support requests you submit.
• To comply with legal obligations, enforce our terms of service, protect our rights and interests, and fulfill regulatory requirements applicable to our operations.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

Consent you provide when submitting information through our website or engaging our services. Contractual necessity when information is required to deliver services you request. Legitimate interests in operating our business, improving services, and protecting our rights. Legal obligations under Canadian federal and provincial privacy legislation and financial services regulations.

Information Sharing

We may share your information in limited circumstances:

• With service providers who assist us in operating our website, conducting business, or providing services to you, subject to confidentiality agreements and data protection requirements ensuring they handle information appropriately.
• When required by law, such as responding to legal processes, government requests, or regulatory inquiries from authorities with jurisdiction over our operations.
• With your explicit consent, when you authorize us to share information with specific third parties for purposes you approve, maintaining your control over information disclosure.

Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure data storage, encrypted transmissions, access controls, and regular security assessments. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You share information at your own risk.

Your Rights

Under Canadian privacy legislation, you have certain rights regarding your personal information:

• Access: You can request copies of personal information we hold about you, subject to certain exceptions where disclosure might be restricted by law.
• Correction: You may request corrections to inaccurate or incomplete personal information we maintain, and we will update records accordingly when appropriate.
• Deletion: You can request deletion of your personal information in certain circumstances, though legal or contractual obligations may require us to retain some data.
• Withdrawal of Consent: You may withdraw consent for certain processing activities, though this may affect our ability to provide some services to you.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance functionality, analyze usage, and provide personalized experiences. You can control cookie settings through your browser preferences.

View Cookie Policy View Cookie Policy

Contact

If you have questions about this privacy policy, wish to exercise your rights, or have concerns about how we handle your information, please contact our privacy officer using the information below.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or operational needs. We will post updated versions on our website with a revised date. Continued use of our services after changes constitutes acceptance.